Terms And Conditions

IF YOU’RE NOT HAPPY FOR ANY REASON JUST LET US KNOW AND WE’LL SEND REPLACEMENT MEALS OR OFFER A REFUND.

By placing an order on this website, you are agreeing to the following terms and conditions:

ORDERS AND CANCELLATIONS 

Order Acceptance Policy 

All orders and subscription requests received are subject to acceptance by Love Farina (brand of wimand Ltd), reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

Changes to your order 

If you wish to change your subscription, please contacting us at info@lovefarina.co.uk. We'll always do our best to make last-minute changes for you.

Cancellation policy

orders can be cancelled by 9am the day before the intended delivery date and a full refund will be issued. You can also cancel by contacting us at info@lovefarina.co.uk

PAYMENTS 

We accept American Express, Visa and MasterCard credit and debit cards as well as Paypal. In order to offer the best security, all our payments are processed securely by Stripe or, if selected as a payment option, Paypal. 

 We never store or have access to your credit or debit card details.

PRICES 

All prices are stated inclusive of any applicable VAT, unless otherwise stated. All applicable delivery charges are set out explicitly in your order.

RETURNS AND REFUNDS 

Damage 

While our meals are packed carefully to ensure they arrive in perfect condition, on occasion (and for reasons beyond our control) damage may in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged products within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount paid for the damaged items within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount to your card. 

Non Delivery 

While we do everything we can to make sure our meals are delivered, sometimes mistakes do happen and deliveries don't arrive. If we fail to deliver your order (i.e. if your meals have not arrived on their intended delivery date) we will send you a free replacement on our next available delivery date, or a refund. If we offer you a refund, we will refund you the full amount paid within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount on your card. 

Returns 

Due to the perishable nature of our fresh pasta or sauces, we are unable to accept returns. We offer our customers refunds or replacement delivery if our products are not delivered to an acceptable quality, as detailed above.